At Your 3D Printed World, we want you to be completely satisfied with your purchase. This policy applies to all orders placed through your3dprintedworld.com, fulfilled by HK THREEDIMENSIONAL LIMITED (BR No. 80175552), Flat 2304, 23/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong.

Because every piece is printed to order, our returns policy distinguishes between custom/personalised items and stock (non-personalised) items. Please read the relevant section below before contacting us.

After you place an order, we begin processing it and typically move it into production within 24 hours. Standard production then takes 3–5 business days before dispatch (custom commissions may take longer, as confirmed at the point of order).

You may cancel your order for a full refund at any time before it enters production — that is, within 24 hours of placing the order, provided it has not yet been dispatched. If you cancel within this window, we will refund the full amount to your original payment method.

Once an order has entered production or been dispatched, it can no longer be cancelled, because production has already begun. Custom and personalised orders that have entered production are non-refundable except where the item is faulty (see below). To request a cancellation, email [email protected] with your order number as soon as possible.

Custom and personalised items — including any piece produced from a customer-supplied brief, photograph, or approved proof — are non-refundable and non-returnable, except in the following circumstances:

• The item is materially different from the approved proof or product listing.
• The item arrives damaged or defective (see "Damaged or Incorrect Items" below).

If you believe your custom order does not match what was agreed, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.

Stock items — items purchased without personalisation or custom modifications — may be returned within 14 days of delivery, subject to the following conditions:

• The item must be in its original, undamaged condition.
• The item must be in its original packaging.
• The item must not have been used.

Who pays for return shipping:

• If the return is due to the customer (for example, change of mind on an eligible stock item), the customer is responsible for the return shipping fee. The exact cost depends on the courier you choose.
• If the return is due to our error (the item arrived damaged, defective, or incorrect), we cover the return shipping fee and you will not bear any cost for the return.

We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit on return.

Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 48 hours of delivery at [email protected] with:

1. Your order number.
2. A clear description of the issue.
3. Photographs showing the damage or discrepancy.

We will assess the issue and, at our discretion, offer a replacement or a full refund at no cost to you. You will not be required to return the item unless specifically requested.

To initiate a return for an eligible stock item, follow these steps:

1. Email [email protected] with your order number and the reason for your return.
2. Wait for a Return Merchandise Authorisation (RMA) confirmation from our team. Do not send items back without an RMA — items returned without authorisation cannot be processed.
3. Pack the item securely in its original packaging and ship it to our US returns address (below). For orders shipped outside the US, your RMA confirmation will specify the correct return address.
4. Email us your tracking number once dispatched.
5. Once we receive and inspect the item, your refund will be processed within 5–7 business days.

US Returns Address:

Your 3D Printed World
PO Box 1023
Englewood, CO 80150
United States

Please do not ship returns to our Hong Kong registered office. Always obtain an RMA before sending any item back — items returned without authorisation cannot be processed.

Once your return is received and approved:

• Refunds are issued to the original payment method only.
• Processing time: 5–10 business days after the item is received and inspected.
• Your bank or card issuer may take additional time to post the credit to your account.

We do not offer refunds to a different payment method than the one used for the original purchase.

The following items are not eligible for return or refund:

• Custom and personalised items (unless faulty — see above).
• Items returned without prior RMA authorisation.
• Items that are not in their original condition or packaging.
• Items damaged after delivery due to customer misuse or improper care.
• Digital files, design files, or any non-physical product.
• Gift wrapping fees and other non-product service charges.

For all return and refund enquiries, please contact our customer service team:

Email: [email protected]
Phone: +1 (646) 349-2418

US Returns Address (obtain an RMA before returning):

Your 3D Printed World
PO Box 1023
Englewood, CO 80150
United States

Operated by:

HK THREEDIMENSIONAL LIMITED
Flat 2304, 23/F, Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Hong Kong
BR No. 80175552