All products sold by Your 3D Printed World are made to order. Standard production time is 3–5 business days from order confirmation. Custom and bespoke commissions may require additional time, which will be confirmed at the point of order.

You will receive an email confirmation once your order enters production, and a second notification with tracking information when it has been dispatched.

Possible delays: Delivery times are estimates and are not guaranteed. From time to time, factors outside our control — including the ongoing effects of COVID-19, public health measures, peak-season volumes, customs processing, and carrier disruptions — may cause some delay to production or delivery. We will keep you informed if your order is materially affected.

We ship via tracked courier services. Available options at checkout:

• Standard Tracked: 5–8 business days from dispatch — free
• Priority Tracked: 2–3 business days from dispatch — calculated by billable package weight, from $10.45 to $41.95

Billable package weight is the greater of actual weight and dimensional weight. The exact Priority rate is shown before payment.

Delivery estimates are from the date of dispatch and do not include production time. Your 3D Printed World does not guarantee carrier delivery windows, which may vary due to carrier delays or other factors outside our control.

We ship to the contiguous United States via our standard and priority tracked services, available at checkout.

Hong Kong & Asia-Pacific: Orders are dispatched from our Hong Kong studio. Estimated delivery within Hong Kong is 3–7 business days. International Asia-Pacific destinations: 7–10 business days. Shipping costs are calculated at checkout.

Other international destinations: Available on request. Please contact us at [email protected] before ordering for a shipping quote. Lead times and costs will be confirmed before payment is taken.

Customs & Import Duties: International orders may be subject to customs duties, import taxes, or brokerage fees levied by the destination country. These charges are the sole responsibility of the recipient and are not included in our product price or shipping fees. We are unable to predict or control these charges.

Standard tracked shipping is free for all eligible checkout orders.

Once your order ships, you will receive an email confirmation containing your tracking number and a link to the carrier's tracking portal. Tracking information may take up to 2 hours to update after dispatch.

For tracking assistance, contact us at [email protected] with your order number.

All orders are packed in protective branded packaging. Every piece is wrapped and secured to prevent movement or damage in transit. If you are purchasing a gift, please note in your order and we will include gift-appropriate presentation packaging.

We do not include invoices or pricing information in physical shipments. A digital receipt is sent to your email address at time of purchase.

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photographs of the damaged/incorrect item(s) and packaging
• Description of the issue

We will arrange a replacement or refund at our discretion. We may require the damaged product to be returned before issuing a replacement.

Contact: [email protected]

Custom and personalised orders are made specifically for you and cannot be returned unless the item is faulty or differs materially from the approved proof. Please review your proof carefully before approving production.

Stock (non-personalised) items may be returned within 14 days of delivery in their original, undamaged condition for a full refund or exchange.

To initiate a return, email [email protected] before sending any items back. Unauthorised returns will not be accepted. See our full Return & Refund Policy for details.

All orders are dispatched by HK THREEDIMENSIONAL LIMITED, the legal entity operating Your 3D Printed World.

Registered dispatch address:
HK THREEDIMENSIONAL LIMITED
Flat 2304, 23/F, Ho King Commercial Centre
2-16 Fa Yuen Street, Mong Kok
Hong Kong
BR No. 80175552

US fulfilment: Orders for the United States are dispatched from our US distribution location in Colorado, operated on our behalf by a contracted fulfilment partner under direct agreement with HK THREEDIMENSIONAL LIMITED. HK THREEDIMENSIONAL LIMITED remains the legal entity responsible for your order, payment, and customer service.

US returns address:

Your 3D Printed World
PO Box 1023
Englewood, CO 80150
United States

Please obtain a Return Merchandise Authorisation (RMA) before sending any item back. See our Return & Refund Policy for full details.